Rhapsody.com: no agents were availqable to help me. this suc...
A Rhapsody.com customer review by GetHuman user ~brendamoondance from November 18th, 2017
Background on ~brendamoondance's case
GetHuman: ~brendamoondance - can you tell our other Rhapsody.com customers when your case took place?
~brendamoondance: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~brendamoondance a list of common Rhapsody.com problems)
~brendamoondance: "Technical support" was why I was trying to contact.
~brendamoondance's review of Rhapsody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brendamoondance: no agents were availqable to help me. this *****, they have always been there and I only had to wait one minute to chat with a tech and they were always helpful. now I have to submit a "ticket" and they will get back to me. so they say. if chat isn't coming back i'll get my music from freegal.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~brendamoondance: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brendamoondance: I'd give them a three out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~brendamoondance: For that I would say two out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~brendamoondance: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brendamoondance taken from his Rhapsody.com customer service problem that occurred on November 11th, 2017.