Rheem Heating & Cooling: ***-***-**** is for water heater cust. service...
A Rheem Heating & Cooling customer review by GetHuman user ~amy from November 18th, 2017
Background on ~amy's case
GetHuman: ~amy - can you tell our other Rheem Heating & Cooling customers when your case took place?
~amy: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~amy a list of common Rheem Heating & Cooling problems)
~amy: "Technical support" was why I was trying to call.
~amy's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amy: ***-***-**** is for water heater cust. service. I needed HVAC support and I cannot find it anywhere. I called this number and they kindly transferred me to HVAC but after waiting *** minutes the phone on their end disconnected. My coils were replaced * year ago and now they (* of them) have gone sour and I want to know what Rheem is going to do??
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
~amy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amy: I'd give them a three out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
~amy: For that I would say one out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
~amy: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amy taken from his Rheem Heating & Cooling customer service problem that occurred on November 11th, 2017.