Roku: Answered quickly, but Rep had zero knowledge of...
A Roku customer review by GetHuman user ~Roku Customer from November 20th, 2017
Background on ~Roku Customer's case
GetHuman: ~Roku Customer - can you tell our other Roku customers when your case took place?
~Roku Customer: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Roku Customer a list of common Roku problems)
~Roku Customer: "Returns" was why I was trying to call.
~Roku Customer's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roku Customer: Answered quickly, but Rep had zero knowledge of roko programming. Rep couldn't even understand my problem, so a solution wasn't provided. Complete waste of time. I'm also not a fan of cheap outsourcing to foreign countries for customer service.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Roku Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roku Customer: I'd give them a four out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Roku Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Roku customers?
~Roku Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roku Customer taken from his Roku customer service problem that occurred on November 16th, 2017.