Roku: I spoke with "Mike" and then "Kanal" and they t...
A Roku customer review by GetHuman user ~David from November 25th, 2017
Background on ~David's case
GetHuman: ~David - can you tell our other Roku customers when your case took place?
~David: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~David a list of common Roku problems)
~David: "Device Support" was why I was trying to call.
~David's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David: I spoke with "Mike" and then "Kanal" and they told me that they would have to take command of my computer and then they could tell me what was wrong with my stick not being able to upload to the net....*After being told that there were "network difficulties? it would cost me $*** to fix it with a warranty for ** days. I queried, what happens after ** days....same cost to do it again and to do it over. Even after taken over my computer remotely, even after the rush for the $*** (which did not pay) the dream stick does not function.*My service provider technicians claim that this is a scam to ruin you computer and to allow malicious software to infiltrate your computer. I had to pay my service providers $** to run a tune up on my computer this same day. Total time wasted: three hours* problem fixed as of today, NO*
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~David: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David: I'd give them a three out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~David: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~David: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David taken from his Roku customer service problem that occurred on November 23rd, 2017.