Roku: Im so disappointed!!! I just want to ask some g...

A Roku customer review by GetHuman user ~Captain Tootain from November 25th, 2017

Background on ~Captain Tootain's case

GetHuman: ~Captain Tootain - can you tell our other Roku customers when your case took place?
~Captain Tootain: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Roku, and if so, how?
~Captain Tootain: I used the 816-272-8106 number I found for on the GetHuman Roku customer phone number page I was on: Roku Customer Service Phone Number
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Captain Tootain a list of common Roku problems)
~Captain Tootain: "Technical support" was why I was trying to call.

~Captain Tootain's review of Roku customer service

GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Captain Tootain: Im so disappointed!!! I just want to ask some general questions about the device but the representative put me on hold for * minutes!!!!!
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Captain Tootain: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Captain Tootain: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Captain Tootain: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~Captain Tootain: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Captain Tootain taken from his Roku customer service problem that occurred on November 16th, 2017.

Roku

1.57 of 5 stars | 156 reviews

~Captain Tootain's Roku Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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