Roku: The individual insisted that the problem had to...
A Roku customer review by GetHuman user GetHuman-203051 from November 6th, 2017
Background on GetHuman-203051's case
GetHuman: GetHuman-203051 - can you tell our other Roku customers when your case took place?
GetHuman-203051: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-203051 a list of common Roku problems)
GetHuman-203051: "Streaming or Download Trouble" was why I was trying to call.
GetHuman-203051's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-203051: The individual insisted that the problem had to be my TV and that I should call warranty service for the TV. The TV was working fine. They then proceeded to get angry with me. I called back and spoke with someone else who was better at communicating in English. The response was still not satisfactory, but at least understandable.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
GetHuman-203051: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-203051: I'd give them a five out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
GetHuman-203051: For that I would say one out of five.
GetHuman: And finally- any advice for other Roku customers?
GetHuman-203051: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-203051 taken from his Roku customer service problem that occurred on November 1st, 2017.