Roku: These outsourced Indian reps are horrible, I ha...
A Roku customer review by GetHuman user ~Daniel rios from November 26th, 2017
Background on ~Daniel rios's case
GetHuman: ~Daniel rios - can you tell our other Roku customers when your case took place?
~Daniel rios: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Daniel rios a list of common Roku problems)
~Daniel rios: "Device Support" was why I was trying to call.
~Daniel rios's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daniel rios: These outsourced Indian reps are horrible, I have spent an hour and a half unplugging and resetting and taking the batteries out and putting batteries back in and my roku remote still does not work, your customer service is a joke that isn't funny anymore
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Daniel rios: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daniel rios: I'd give them a five out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Daniel rios: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~Daniel rios: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daniel rios taken from his Roku customer service problem that occurred on November 22nd, 2017.