*th call to ***-***-**** for help with Samsung...
A Samsung customer review by GetHuman user ~GAMEZ GUY from November 21st, 2017
Background on ~GAMEZ GUY's case
GetHuman: ~GAMEZ GUY - can you tell our other Samsung customers when your case took place?
~GAMEZ GUY: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~GAMEZ GUY a list of common Samsung problems)
~GAMEZ GUY: "Technical support" was why I was trying to call.
~GAMEZ GUY's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GAMEZ GUY: *th call to ***-***-**** for help with Samsung Galaxy Model EK-GC*** with wifi. Unbelievable incompetenancy and confusion with simply transferring my request for tech service through every division other than the one i needed, and then after getting to a supervisor named Justin in the wrong "point & shoot" camera division to listen to me explain that my *th phone attempt to fix my camera was now * hour and * minutes old, and I was talking to him in the wrong division, he explained that the Galaxy Camera is such a small niche division that it's hard to reach them???? then instead of transferring me to the right division, JUSTIN DISCONNECTED ME. Noone called back. I had been forced to give each incorrect transfer person my phone number... they had it. NOONE CALLED BACK. Now, when i call my phone number triggers a prompt that explains they know I have a Samsung Galaxy Camera, "THERE IS NOONE HERE TO HELP YOU"
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~GAMEZ GUY: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GAMEZ GUY: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~GAMEZ GUY: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~GAMEZ GUY: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GAMEZ GUY taken from his Samsung customer service problem that occurred on November 17th, 2017.