Samsung: I ordered my TV during black friday on a preord...
A Samsung customer review by GetHuman user ~Samsung Sucks! from November 25th, 2017
Background on ~Samsung Sucks!'s case
GetHuman: ~Samsung Sucks! - can you tell our other Samsung customers when your case took place?
~Samsung Sucks!: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Samsung Sucks! a list of common Samsung problems)
~Samsung Sucks!: "Returns" was why I was trying to call.
~Samsung Sucks!'s review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Samsung Sucks!: I ordered my TV during black friday on a preorder online. Got a call that it was back order the very day the promotino officially began. So, I cancelled the order right away (i,e. Nov** and cancellation will take *-* business day). Then coincidently on the *rd business day I get a shipping notification. I called the AGS shipping company ot refuse delivery. They said Samsung should know of this right away. Called back on Dec * cos my credit card was now charged. I have NO **** TV. FYI. They said I was charged cos shipment went out before my cancellation was processed. Coincidence? I called on Dec * and they tell me the TV was back in the warehouse and they my credit card hold would clear in *-* business days from Dec *. On Dec ** (i.e. *th business day), my card is still charged. WTF. I called and now they tell me the TV is still with AGS and they didn't get it back. Now I have to wait another f*%*king *-** business days for my refund. In otherword, Samsung had my money from Dec *th th
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Samsung Sucks!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Samsung Sucks!: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Samsung Sucks!: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Samsung Sucks!: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Samsung Sucks! taken from his Samsung customer service problem that occurred on November 24th, 2017.