Sirius/XM: Call to speak to customer service and gave all...
A Sirius/XM customer review by GetHuman user ~BF from November 13th, 2017
Background on ~BF's case
GetHuman: ~BF - can you tell our other Sirius/XM customers when your case took place?
~BF: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~BF a list of common Sirius/XM problems)
~BF: "Cancel service" was why I was trying to call.
~BF's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BF: Call to speak to customer service and gave all info. Then to be put back on hold to origional number and wait agin and explain and she keeps trying to sell me things and I begged her to stop with the offers. i have XM in the car and just as bad to pay the bill.WORST PEOPLE I HAVE EVER DELBT WITH CONSISTENTALY!
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~BF: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BF: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~BF: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~BF: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BF taken from his Sirius/XM customer service problem that occurred on November 6th, 2017.