Southern California Edison: The service person was only as helpful as they...
A Southern California Edison customer review by GetHuman user ~lightmanx5 from October 24th, 2017
Background on ~lightmanx5's case
GetHuman: ~lightmanx5 - can you tell our other Southern California Edison customers when your case took place?
~lightmanx5: Yes I can. It was middle of the night, on October 19th.
GetHuman: Did you reach out to Southern California Edison, and if so, how?
GetHuman: And which of these common Southern California Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~lightmanx5 a list of common Southern California Edison problems)
~lightmanx5: "Billing inquiry" was why I was trying to call.
~lightmanx5's review of Southern California Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lightmanx5: The service person was only as helpful as they needed to be, though I was hoping they could've been more helpful. Also, the phone said I'd wait ** minutes, I only waited ** seconds to speak to a real person!
GetHuman: Let's quantify your experience contacting Southern California Edison. On a scale of 1 to 5, how easy is it go get help on a Southern California Edison problem?
~lightmanx5: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lightmanx5: I'd give them a five out of five on communication.
GetHuman: And what about Southern California Edison's ability to quickly and effectively address your problem?
~lightmanx5: For that I would say four out of five.
GetHuman: And finally- any advice for other Southern California Edison customers?
~lightmanx5: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lightmanx5 taken from his Southern California Edison customer service problem that occurred on October 19th, 2017.