StubHub: I've never had to work so hard to someone my bu...
A StubHub customer review by GetHuman user ~Me from November 28th, 2017
Background on ~Me's case
GetHuman: ~Me - can you tell our other StubHub customers when your case took place?
~Me: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to StubHub, and if so, how?
GetHuman: And which of these common StubHub customer issues best describes the reason you wanted to talk to them?
(Shows ~Me a list of common StubHub problems)
~Me: "Problem Downloading" was why I was trying to call.
~Me's review of StubHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StubHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Me: I've never had to work so hard to someone my business. I created an account just be told account doesn't exist, I try to create another one and am told an account already exists, try to log in and am told account doesn't exist. Customer support called me and said they can't fix it and then the call "dropped"
GetHuman: Let's quantify your experience contacting StubHub. On a scale of 1 to 5, how easy is it go get help on a StubHub problem?
~Me: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Me: I'd give them a five out of five on communication.
GetHuman: And what about StubHub's ability to quickly and effectively address your problem?
~Me: For that I would say four out of five.
GetHuman: And finally- any advice for other StubHub customers?
~Me: Call them early in the day or late. Don't forget any personal or account information you might need for StubHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Me taken from his StubHub customer service problem that occurred on November 21st, 2017.