TDS Telecom: Online bill pay doesn't work unless a rush paym...
A TDS Telecom customer review by GetHuman user ~Cheated customer from November 23rd, 2017
Background on ~Cheated customer's case
GetHuman: ~Cheated customer - can you tell our other TDS Telecom customers when your case took place?
~Cheated customer: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to TDS Telecom, and if so, how?
GetHuman: And which of these common TDS Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheated customer a list of common TDS Telecom problems)
~Cheated customer: "Setup service" was why I was trying to call.
~Cheated customer's review of TDS Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's TDS Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheated customer: Online bill pay doesn't work unless a rush payment is implemented for a fee of course. When I call to speak to someone it takes a minimum of ** minutes before I can talk. Only good for one month 'cause the next month it starts all over again. They make extra money with the rush payment every month hoping that I won't bother for the long wait to speak to someone.
GetHuman: Let's quantify your experience contacting TDS Telecom. On a scale of 1 to 5, how easy is it go get help on a TDS Telecom problem?
~Cheated customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheated customer: I'd give them a five out of five on communication.
GetHuman: And what about TDS Telecom's ability to quickly and effectively address your problem?
~Cheated customer: For that I would say four out of five.
GetHuman: And finally- any advice for other TDS Telecom customers?
~Cheated customer: Call them early in the day or late. Don't forget any personal or account information you might need for TDS Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheated customer taken from his TDS Telecom customer service problem that occurred on November 19th, 2017.