Telus - Phone Service: I have had Telus Optix TV and Internet for a li...
A Telus - Phone Service customer review by GetHuman user ~thatguy from November 7th, 2017
Background on ~thatguy's case
GetHuman: ~thatguy - can you tell our other Telus - Phone Service customers when your case took place?
~thatguy: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~thatguy a list of common Telus - Phone Service problems)
~thatguy: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~thatguy's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thatguy: I have had Telus Optix TV and Internet for a little under a month now. When I signed up I was offered 'complimentary channels' for a month. Never received them, when I called to ask about them I waited just under and hour on hold. Upon answering they were very rude.
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~thatguy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thatguy: I'd give them a five out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~thatguy: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~thatguy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thatguy taken from his Telus - Phone Service customer service problem that occurred on October 30th, 2017.