Telus - Phone Service: I was offered for mom who is ** and in assisted...
A Telus - Phone Service customer review by GetHuman user ~fryreyesonly from November 8th, 2017
Background on ~fryreyesonly's case
GetHuman: ~fryreyesonly - can you tell our other Telus - Phone Service customers when your case took place?
~fryreyesonly: Yes. It was morning, on November 3rd.
GetHuman: Did you reach out to Telus - Phone Service, and if so, how?
GetHuman: And which of these common Telus - Phone Service customer issues best describes the reason you wanted to talk to them?
(Shows ~fryreyesonly a list of common Telus - Phone Service problems)
~fryreyesonly: "None of those really matches why I wanted to call Telus - Phone Service that day." was why I was trying to call.
~fryreyesonly's review of Telus - Phone Service customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus - Phone Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fryreyesonly: I was offered for mom who is ** and in assisted living **.** bundle with laptop Telus wont honour and over billed at higher rates for telephone and fiber tv and internet - unreal they deny it was offered but I think i recorded the conversation so what do you recommend I do please give me some pointers *Jen fryreyesonly
GetHuman: Let's quantify your experience contacting Telus - Phone Service. On a scale of 1 to 5, how easy is it go get help on a Telus - Phone Service problem?
~fryreyesonly: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fryreyesonly: I'd give them a four out of five on communication.
GetHuman: And what about Telus - Phone Service's ability to quickly and effectively address your problem?
~fryreyesonly: For that I would say five out of five.
GetHuman: And finally- any advice for other Telus - Phone Service customers?
~fryreyesonly: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Telus - Phone Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fryreyesonly taken from his Telus - Phone Service customer service problem that occurred on November 3rd, 2017.