UPS: Damaged my item and I had to reorder from Home...
A UPS customer review by GetHuman user ~Ups sucks from November 12th, 2017
Background on ~Ups sucks 's case
GetHuman: ~Ups sucks - can you tell our other UPS customers when your case took place?
~Ups sucks : Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Ups sucks a list of common UPS problems)
~Ups sucks : "Track item" was why I was trying to call.
~Ups sucks 's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ups sucks : Damaged my item and I had to reorder from Home Depot because ups took so long. I got bounced around by ups . TERRIBLE service.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Ups sucks : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ups sucks : I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Ups sucks : For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~Ups sucks : Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ups sucks taken from his UPS customer service problem that occurred on November 10th, 2017.