UPS: I think the situationw as clarified, but we're...
A UPS customer review by GetHuman user ~Waiting in NYC from November 10th, 2017
Background on ~Waiting in NYC's case
GetHuman: ~Waiting in NYC - can you tell our other UPS customers when your case took place?
~Waiting in NYC: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Waiting in NYC a list of common UPS problems)
~Waiting in NYC: "Overcharge/Strange charge" was why I was trying to call.
~Waiting in NYC's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Waiting in NYC: I think the situationw as clarified, but we're still missing a package. It's not yet clear if it's a UPS problem or not.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Waiting in NYC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Waiting in NYC: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Waiting in NYC: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~Waiting in NYC: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Waiting in NYC taken from his UPS customer service problem that occurred on November 5th, 2017.