Wellpoint Next Rx: Called ***-***-**** (toll free number) and used...
A Wellpoint Next Rx customer review by GetHuman user ~Tim from October 30th, 2017
Background on ~Tim's case
GetHuman: ~Tim - can you tell our other Wellpoint Next Rx customers when your case took place?
~Tim: Yes. It was afternoon, on October 28th.
GetHuman: Did you reach out to Wellpoint Next Rx, and if so, how?
GetHuman: And which of these common Wellpoint Next Rx customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim a list of common Wellpoint Next Rx problems)
~Tim: "Returns" was why I was trying to contact.
~Tim's review of Wellpoint Next Rx customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellpoint Next Rx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim: Called ***-***-**** (toll free number) and used the automated service for refilling * existing prescriptions. There was no wait time at all. You must have * things: prescription number, patient date of birth and the last * digits of the credit card (they have the full * on file). The automated service asks questions and your spoken voice response is interpreted, then spoken back to you to confirm it is correct. I did * refills for * different people in total time of less than * minutes. They will give you an order confirmation number at the end.
GetHuman: Let's quantify your experience contacting Wellpoint Next Rx. On a scale of 1 to 5, how easy is it go get help on a Wellpoint Next Rx problem?
~Tim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim: I'd give them a four out of five on communication.
GetHuman: And what about Wellpoint Next Rx's ability to quickly and effectively address your problem?
~Tim: For that I would say five out of five.
GetHuman: And finally- any advice for other Wellpoint Next Rx customers?
~Tim: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wellpoint Next Rx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tim taken from his Wellpoint Next Rx customer service problem that occurred on October 28th, 2017.