WildBlue Communications: Service was slower than a dialup. When I cance...
A WildBlue Communications customer review by GetHuman user ~gricord from November 4th, 2017
Background on ~gricord's case
GetHuman: ~gricord - can you tell our other WildBlue Communications customers when your case took place?
~gricord: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~gricord a list of common WildBlue Communications problems)
~gricord: "Lower my bill" was why I was trying to call.
~gricord's review of WildBlue Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gricord: Service was slower than a dialup. When I cancelled I could not get reception. Termination fee of $*** was taken from my account even thought I was told it would be waived. Very hard to contact. Don't use them.
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
~gricord: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gricord: I'd give them a four out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
~gricord: For that I would say one out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
~gricord: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gricord taken from his WildBlue Communications customer service problem that occurred on October 27th, 2017.