WildBlue Communications: When we moved to a rural area our only internet...

A WildBlue Communications customer review by GetHuman user ~Shiloh Cody from November 23rd, 2017

Background on ~Shiloh Cody's case

GetHuman: ~Shiloh Cody - can you tell our other WildBlue Communications customers when your case took place?
~Shiloh Cody: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
~Shiloh Cody: I used the 888-278-6858 number I found for on the GetHuman WildBlue Communications customer phone number page I was on: WildBlue Communications Customer Service Phone Number
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Shiloh Cody a list of common WildBlue Communications problems)
~Shiloh Cody: "Technical support" was why I was trying to call.

~Shiloh Cody's review of WildBlue Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shiloh Cody: When we moved to a rural area our only internet choices were Wildblue ot Hughesnet. Everyone said use Wildblue* so we did. Soon after having it installed the problems began. Their service kept dropping and their tech support said it was our equipment:false. After repeated emails and calls they sent a tech who loosened our dish because he said it was too tight. After he left the problem returned so another tech came out and tightened it because he said it was too loose. I began wondering about the entire sanity of this group as the dropped connections continued unabated* sometimes ** times a day. Calling tech support was useless as they continually blamed our computer etc. and all we had to do was power down and reboot to reestablish the connection. After more than *** times in less than * years I realized I had to find an alternative. I begged our phone company to put in a cable line and they refused. I looked up every ISP I could find and no one serviced our area. Finally,
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
~Shiloh Cody: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shiloh Cody: I'd give them a one out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
~Shiloh Cody: For that I would say three out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
~Shiloh Cody: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shiloh Cody taken from his WildBlue Communications customer service problem that occurred on November 17th, 2017.

WildBlue Communications

1.00 of 5 stars | 12 reviews

~Shiloh Cody's WildBlue Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WildBlue Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WildBlue Communications in any way.

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