WildBlue Communications: Once again, wildblue is having a system outage...
A WildBlue Communications customer review by GetHuman user ~13trapper from November 21st, 2017
Background on ~13trapper's case
GetHuman: ~13trapper - can you tell our other WildBlue Communications customers when your case took place?
~13trapper: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~13trapper a list of common WildBlue Communications problems)
~13trapper: "Cancel service" was why I was trying to call.
~13trapper's review of WildBlue Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~13trapper: Once again, wildblue is having a system outage and cannot access information about my account. My complaint was that I could not access it via the internet. The agent responded she had nothing to do with the web page, different department not her job.
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
~13trapper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~13trapper: I'd give them a four out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
~13trapper: For that I would say one out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
~13trapper: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~13trapper taken from his WildBlue Communications customer service problem that occurred on November 12th, 2017.