WildBlue Communications: Discussed spike in usage. Very helpful* analyze...

A WildBlue Communications customer review by GetHuman user ~dalecarl from November 20th, 2017

Background on ~dalecarl's case

GetHuman: ~dalecarl - can you tell our other WildBlue Communications customers when your case took place?
~dalecarl: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
~dalecarl: I used the 888-278-6858 number I found for on the GetHuman WildBlue Communications customer phone number page I was on: WildBlue Communications Customer Service Phone Number
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~dalecarl a list of common WildBlue Communications problems)
~dalecarl: "Update account information" was why I was trying to call.

~dalecarl's review of WildBlue Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dalecarl: Discussed spike in usage. Very helpful* analyzed our data pattern during the increased usage and reassured us the data type was probably our download of Mac OS update and NOT malware on our computers.
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
~dalecarl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dalecarl: I'd give them a four out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
~dalecarl: For that I would say one out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
~dalecarl: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dalecarl taken from his WildBlue Communications customer service problem that occurred on November 17th, 2017.

WildBlue Communications

1.00 of 5 stars | 12 reviews

~dalecarl's WildBlue Communications Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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