WildBlue Communications: Upload usage on Wildblue suddenly went up, they...
A WildBlue Communications customer review by GetHuman user ~WildBluedonegone from November 20th, 2017
Background on ~WildBluedonegone's case
GetHuman: ~WildBluedonegone - can you tell our other WildBlue Communications customers when your case took place?
~WildBluedonegone: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to WildBlue Communications, and if so, how?
GetHuman: And which of these common WildBlue Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~WildBluedonegone a list of common WildBlue Communications problems)
~WildBluedonegone: "Change plan" was why I was trying to call.
~WildBluedonegone's review of WildBlue Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's WildBlue Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WildBluedonegone: Upload usage on Wildblue suddenly went up, they couldn't say why. Tried to upgrade to Excede, tech said it couldn't be done (too many trees, roof slope wrong, too far for ground mount. Called Wildblue to inform of his decision and asked they would prorate my payment if I found another company since I just paid it * days earlier. They said yes. Got Hughsnet installed no problem. Cancelled Wildblue, they then said company does not prorate bills. $**.** for only * days of service. Seems like a rip off to me.I asked to speak with a supervisor, she said the supervisor wouldn't speak with me because it was the company policy. She said the other person I talked to was wrong.*They were also charging a service fee every month for equipment they don't even want back.
GetHuman: Let's quantify your experience contacting WildBlue Communications. On a scale of 1 to 5, how easy is it go get help on a WildBlue Communications problem?
~WildBluedonegone: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WildBluedonegone: I'd give them a one out of five on communication.
GetHuman: And what about WildBlue Communications's ability to quickly and effectively address your problem?
~WildBluedonegone: For that I would say two out of five.
GetHuman: And finally- any advice for other WildBlue Communications customers?
~WildBluedonegone: Call them early in the day or late. Don't forget any personal or account information you might need for WildBlue Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WildBluedonegone taken from his WildBlue Communications customer service problem that occurred on November 18th, 2017.