eHarmony: Called to cancel the Account and was given a bu...
A eHarmony customer review by GetHuman user ~James from November 27th, 2017
Background on ~James's case
GetHuman: ~James - can you tell our other eHarmony customers when your case took place?
~James: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~James a list of common eHarmony problems)
~James: "Refund a Charge" was why I was trying to contact.
~James's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James: Called to cancel the Account and was given a bunch of "BS" that I have reply by email in order to cancel and only after it is reviewed by eharmony to see if they will still charge the entire amount of what they call a contract, in which it was lead for me to believe if was a ** plan and if not interested then I could cancel but now they are putting me through a lot of ****!
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~James: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James: I'd give them a two out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~James: For that I would say one out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~James: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James taken from his eHarmony customer service problem that occurred on November 24th, 2017.