I was very upset with your service iYogi. You g...
A iYogi customer review by GetHuman user ~A Cohen from November 16th, 2017
Background on ~A Cohen's case
GetHuman: ~A Cohen - can you tell our other iYogi customers when your case took place?
~A Cohen: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~A Cohen a list of common iYogi problems)
~A Cohen: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~A Cohen's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A Cohen: I was very upset with your service iYogi. You guys did not repaired my laptop on time and made me wait for several hours, however, I am thankful that you could do it anyways because my operator told me that it was a serious problem and even he could not have fixed it. Earlier, I thought that I wasted my time speaking to your guy but I was wrong, you guys actually helped me. I don't remember the name of the person I spoke to, however, I am thankful to him to fix the problem so easily.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~A Cohen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A Cohen: I'd give them a four out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~A Cohen: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~A Cohen: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A Cohen taken from his iYogi customer service problem that occurred on November 12th, 2017.