A daily eBayer who spends a lot of time on that...
A eBay customer review by GetHuman user ~DebDN from November 23rd, 2017
Background on ~DebDN's case
GetHuman: ~DebDN - can you tell our other eBay customers when your case took place?
~DebDN: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~DebDN a list of common eBay problems)
~DebDN: "Technical support" was why I was trying to contact.
~DebDN's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DebDN: A daily eBayer who spends a lot of time on that site shopping & buying, I went in to make a purchase and was blocked from all access to the site. So, I called the usual ***-***-**** number. Imagine my shock when the automated service told me that MY wait would be at least "*** MINUTES"!! After close to * hours, I had to end the call, still holding for a human to answer. I am now so disgusted with eBay that I am seriously considering severing all my ties with that website.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~DebDN: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DebDN: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~DebDN: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~DebDN: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DebDN taken from his eBay customer service problem that occurred on November 18th, 2017.