I was very angry with eHarmony and wanted to re...
A eHarmony customer review by GetHuman user GetHuman-215248 from October 31st, 2017
Background on GetHuman-215248's case
GetHuman: GetHuman-215248 - can you tell our other eHarmony customers when your case took place?
GetHuman-215248: Yup. It was evening, on October 21st.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-215248 a list of common eHarmony problems)
GetHuman-215248: "Update account information" was why I was trying to call.
GetHuman-215248's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-215248: I was very angry with eHarmony and wanted to reverse their auto-renewal charge that (as per their policy) was charged to my cc ** hrs prior to expiration of my subscription. Wish I'd seen this site sooner - they no longer seem to list their phone number on their website, but only give an email form to submit questions. Their response was quick, and their email listed this number. The woman was very patient, and I had to push, but upon my insistence she did reverse the charge. But, I commend her, and in the end I felt more willing to use them in the future.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-215248: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-215248: I'd give them a three out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-215248: For that I would say five out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-215248: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-215248 taken from his eHarmony customer service problem that occurred on October 21st, 2017.