eHarmony: ...the guy was pretty dry and wasted a lot of t...
A eHarmony customer review by GetHuman user ~FINALLY met HER from November 18th, 2017
Background on ~FINALLY met HER's case
GetHuman: ~FINALLY met HER - can you tell our other eHarmony customers when your case took place?
~FINALLY met HER: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~FINALLY met HER a list of common eHarmony problems)
~FINALLY met HER: "Update account information" was why I was trying to contact.
~FINALLY met HER's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FINALLY met HER: ...the guy was pretty dry and wasted a lot of time with his "script," but all's well that ends well!"
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~FINALLY met HER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FINALLY met HER: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~FINALLY met HER: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~FINALLY met HER: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FINALLY met HER taken from his eHarmony customer service problem that occurred on November 13th, 2017.