AT&T Tech Support: I had been trying to get a hold of someone from...
A AT&T Tech Support customer review by GetHuman user GetHuman-309296 from November 21st, 2017
Background on GetHuman-309296's case
GetHuman: GetHuman-309296 - can you tell our other AT&T Tech Support customers when your case took place?
GetHuman-309296: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to AT&T Tech Support, and if so, how?
GetHuman: And which of these common AT&T Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309296 a list of common AT&T Tech Support problems)
GetHuman-309296: "Account Access" was why I was trying to call.
GetHuman-309296's review of AT&T Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309296: I had been trying to get a hold of someone from ATT for months! Three times I had told them to add unlimited calling, only to find I still couldn't even call my brother in law across town! Finally, I reached someone from ATT who actually knew what they were talking about, and actually HELPED me. Very impressed, thank you for that, I was about ready to close out my account altogether.
GetHuman: Let's quantify your experience contacting AT&T Tech Support. On a scale of 1 to 5, how easy is it go get help on a AT&T Tech Support problem?
GetHuman-309296: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309296: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Tech Support's ability to quickly and effectively address your problem?
GetHuman-309296: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Tech Support customers?
GetHuman-309296: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309296 taken from his AT&T Tech Support customer service problem that occurred on November 15th, 2017.