AT&T U-Verse: The installation guy was here for ** hours and...
A AT&T U-Verse customer review by GetHuman user GetHuman-75476 from November 24th, 2017
Background on GetHuman-75476's case
GetHuman: GetHuman-75476 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-75476: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75476 a list of common AT&T U-Verse problems)
GetHuman-75476: "Service problem" was why I was trying to call.
GetHuman-75476's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75476: The installation guy was here for ** hours and could not get the TV and internet to work. They asked me to call to reschedule, which I did. Did not receive a call back for a week. They tried to fix it "on their end" and never did. I cancelled and now I have to return the equipment myself. HORRIBLE
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-75476: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75476: I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-75476: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-75476: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75476 taken from his AT&T U-Verse customer service problem that occurred on November 23rd, 2017.