AT&T PALM DENNERY STORE HAS THE WORST CUSTOMER...
A AT&T customer review by GetHuman user GetHuman-132669 from November 25th, 2017
Background on GetHuman-132669's case
GetHuman: GetHuman-132669 - can you tell our other AT&T customers when your case took place?
GetHuman-132669: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-132669 a list of common AT&T problems)
GetHuman-132669: "Device Support" was why I was trying to call.
GetHuman-132669's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-132669: AT&T PALM DENNERY STORE HAS THE WORST CUSTOMER SERVICE..I JUST WENT TO ASK FOR THEIR COVERAGE AREA AND I WAS TOLD THEY WERE NOT ABLE TO DO ANY THING..I ASKED IF THEY COULD CALL AT&T MAIN OFFICE BUT THEY WERE LAZY TO DO IT...I WAS ASK TO CALL MYSELF IF I WANTED THEIR SERVICE..IF YOU GO THERE PLEASE MAKE SURE YOU DON'T TALK TO SHANTELL OR RODOLFO ( THEY ARE LAZY AND DO NOT FEEL LIKE HELPING YOU)...AT ALL.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-132669: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-132669: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-132669: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-132669: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-132669 taken from his AT&T customer service problem that occurred on November 21st, 2017.