AT&T: Waited to find out why I get a bill every month...
A AT&T customer review by GetHuman user ~Victor D Voner from November 20th, 2017
Background on ~Victor D Voner's case
GetHuman: ~Victor D Voner - can you tell our other AT&T customers when your case took place?
~Victor D Voner: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Victor D Voner a list of common AT&T problems)
~Victor D Voner: "Service Outage" was why I was trying to call.
~Victor D Voner's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Victor D Voner: Waited to find out why I get a bill every month for the past ** years at my address and they can not find any record of my phone number or zip code when I tell them what it is. I have been trying to set up payment over the internet but it will not allow me to for it does not recognize the phone ****-***-**** or Zip ***** and shows no record for Victor D Voner @ **** Sterling Street The Villages. Fl *****.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Victor D Voner: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Victor D Voner: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Victor D Voner: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Victor D Voner: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Victor D Voner taken from his AT&T customer service problem that occurred on November 18th, 2017.