Aeromexico: THE WORST SERVICE. WAS CONNECTED TO CUSTOMER SE...
A Aeromexico customer review by GetHuman user ~AL from November 19th, 2017
Background on ~AL's case
GetHuman: ~AL - can you tell our other Aeromexico customers when your case took place?
~AL: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Aeromexico, and if so, how?
GetHuman: And which of these common Aeromexico customer issues best describes the reason you wanted to talk to them?
(Shows ~AL a list of common Aeromexico problems)
~AL: "Cancel my flight" was why I was trying to call.
~AL's review of Aeromexico customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeromexico customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AL: THE WORST SERVICE. WAS CONNECTED TO CUSTOMER SERVICE. HORRIBLE SERVICE. THEN WAS DISCONNECT.PAID EXTRA $**.** AM PLUS, PRIORITY BOARDING. IN CANCUN WAS TREAT LIKE A PIECE OF TRASH.
GetHuman: Let's quantify your experience contacting Aeromexico. On a scale of 1 to 5, how easy is it go get help on a Aeromexico problem?
~AL: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AL: I'd give them a five out of five on communication.
GetHuman: And what about Aeromexico's ability to quickly and effectively address your problem?
~AL: For that I would say three out of five.
GetHuman: And finally- any advice for other Aeromexico customers?
~AL: Call them early in the day or late. Don't forget any personal or account information you might need for Aeromexico to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AL taken from his Aeromexico customer service problem that occurred on November 11th, 2017.