Airvoice Wireless: I had to call ATT to get my account * (it's now...
A Airvoice Wireless customer review by GetHuman user ~ByebyeATT from November 13th, 2017
Background on ~ByebyeATT's case
GetHuman: ~ByebyeATT - can you tell our other Airvoice Wireless customers when your case took place?
~ByebyeATT: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Airvoice Wireless, and if so, how?
GetHuman: And which of these common Airvoice Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ByebyeATT a list of common Airvoice Wireless problems)
~ByebyeATT: "Change plan" was why I was trying to call.
~ByebyeATT's review of Airvoice Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Airvoice Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ByebyeATT: I had to call ATT to get my account * (it's nowhere on their gophone site). The only way to talk to an actual person is to not say anything to the machine for about * minutes. In contrast- Airvoice picked up my call in ** seconds and I talked to a HUMAN. Much better way of doing business IMO.
GetHuman: Let's quantify your experience contacting Airvoice Wireless. On a scale of 1 to 5, how easy is it go get help on a Airvoice Wireless problem?
~ByebyeATT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ByebyeATT: I'd give them a one out of five on communication.
GetHuman: And what about Airvoice Wireless's ability to quickly and effectively address your problem?
~ByebyeATT: For that I would say one out of five.
GetHuman: And finally- any advice for other Airvoice Wireless customers?
~ByebyeATT: Call them early in the day or late. Don't forget any personal or account information you might need for Airvoice Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ByebyeATT taken from his Airvoice Wireless customer service problem that occurred on November 9th, 2017.