Airvoice Wireless: the price is right for this service. but the ca...
A Airvoice Wireless customer review by GetHuman user ~DaveD from November 24th, 2017
Background on ~DaveD's case
GetHuman: ~DaveD - can you tell our other Airvoice Wireless customers when your case took place?
~DaveD: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Airvoice Wireless, and if so, how?
GetHuman: And which of these common Airvoice Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~DaveD a list of common Airvoice Wireless problems)
~DaveD: "Update account information" was why I was trying to call.
~DaveD's review of Airvoice Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Airvoice Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DaveD: the price is right for this service. but the caveat is you get what you pay for. customer service is helpful, but the website is not. there is no dash board and their payment systems are byzantine. my phone says i have used *.*MB of data. airvoice says i have none of my ***MB left. what??? customer service says its because i did not disconnect data. i say its ridiculous. cust svc agents are helpful. just know this is not a hassle free way to connect your cell phone.
GetHuman: Let's quantify your experience contacting Airvoice Wireless. On a scale of 1 to 5, how easy is it go get help on a Airvoice Wireless problem?
~DaveD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DaveD: I'd give them a three out of five on communication.
GetHuman: And what about Airvoice Wireless's ability to quickly and effectively address your problem?
~DaveD: For that I would say four out of five.
GetHuman: And finally- any advice for other Airvoice Wireless customers?
~DaveD: Call them early in the day or late. Don't forget any personal or account information you might need for Airvoice Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DaveD taken from his Airvoice Wireless customer service problem that occurred on November 15th, 2017.