American Greeting Cards: HORRIBLE..............WHAT CUSTOMER SERVICE! YO...
A American Greeting Cards customer review by GetHuman user ~Roxanne Barrera from November 13th, 2017
Background on ~Roxanne Barrera's case
GetHuman: ~Roxanne Barrera - can you tell our other American Greeting Cards customers when your case took place?
~Roxanne Barrera: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to American Greeting Cards, and if so, how?
GetHuman: And which of these common American Greeting Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~Roxanne Barrera a list of common American Greeting Cards problems)
~Roxanne Barrera: "Update account information" was why I was trying to call.
~Roxanne Barrera's review of American Greeting Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's American Greeting Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roxanne Barrera: HORRIBLE..............WHAT CUSTOMER SERVICE! YOU ARE TALKING ONLY TO A COMPUTER. THEY TAKE YOUR MONEY WITHOUT ASKING..... THEY WEBSITE IS SO UNFRIENDLY.... I JUST WANT TO SCREAM... THEY ONLY HAVE COMPUTER GENERATED QUESTIONS AND ANSWERS... HOW DO I GET ** MONTHS OF MY MONEY THEY TOOK OUT WITHOUT MY PERMISSION... THERE IS NO ONE TO HELP YOU...
GetHuman: Let's quantify your experience contacting American Greeting Cards. On a scale of 1 to 5, how easy is it go get help on a American Greeting Cards problem?
~Roxanne Barrera: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roxanne Barrera: I'd give them a five out of five on communication.
GetHuman: And what about American Greeting Cards's ability to quickly and effectively address your problem?
~Roxanne Barrera: For that I would say four out of five.
GetHuman: And finally- any advice for other American Greeting Cards customers?
~Roxanne Barrera: Call them early in the day or late. Don't forget any personal or account information you might need for American Greeting Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roxanne Barrera taken from his American Greeting Cards customer service problem that occurred on November 9th, 2017.