American Greeting Cards: The person who answered was helpful but this wa...
A American Greeting Cards customer review by GetHuman user ~jayarseeny from November 14th, 2017
Background on ~jayarseeny's case
GetHuman: ~jayarseeny - can you tell our other American Greeting Cards customers when your case took place?
~jayarseeny: Yeah. It was late at night, on November 4th.
GetHuman: Did you reach out to American Greeting Cards, and if so, how?
GetHuman: And which of these common American Greeting Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~jayarseeny a list of common American Greeting Cards problems)
~jayarseeny: "Overcharge/Strange charge" was why I was trying to call.
~jayarseeny's review of American Greeting Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's American Greeting Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jayarseeny: The person who answered was helpful but this was NOT the number to call with AG website problems. She referred me to another * with hints on how to break through the phone tree. I have now been on hold to that number for almost six minutes.
GetHuman: Let's quantify your experience contacting American Greeting Cards. On a scale of 1 to 5, how easy is it go get help on a American Greeting Cards problem?
~jayarseeny: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jayarseeny: I'd give them a five out of five on communication.
GetHuman: And what about American Greeting Cards's ability to quickly and effectively address your problem?
~jayarseeny: For that I would say four out of five.
GetHuman: And finally- any advice for other American Greeting Cards customers?
~jayarseeny: Call them early in the day or late. Don't forget any personal or account information you might need for American Greeting Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jayarseeny taken from his American Greeting Cards customer service problem that occurred on November 4th, 2017.