American Greeting Cards: miserable cust. svc. Never got a human. They...
A American Greeting Cards customer review by GetHuman user ~happy navigator from November 11th, 2017
Background on ~happy navigator's case
GetHuman: ~happy navigator - can you tell our other American Greeting Cards customers when your case took place?
~happy navigator: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to American Greeting Cards, and if so, how?
GetHuman: And which of these common American Greeting Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~happy navigator a list of common American Greeting Cards problems)
~happy navigator: "Service problem" was why I was trying to call.
~happy navigator's review of American Greeting Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's American Greeting Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy navigator: miserable cust. svc. Never got a human. They do not care. All tele-prompts lead to signing up for more membership. They will NOT solve ANY problem.
GetHuman: Let's quantify your experience contacting American Greeting Cards. On a scale of 1 to 5, how easy is it go get help on a American Greeting Cards problem?
~happy navigator: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy navigator: I'd give them a three out of five on communication.
GetHuman: And what about American Greeting Cards's ability to quickly and effectively address your problem?
~happy navigator: For that I would say five out of five.
GetHuman: And finally- any advice for other American Greeting Cards customers?
~happy navigator: Call them early in the day or late. Don't forget any personal or account information you might need for American Greeting Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy navigator taken from his American Greeting Cards customer service problem that occurred on November 8th, 2017.