Ameriprise Financial: Good luck. Thanks to outsourcing you will neve...
A Ameriprise Financial customer review by GetHuman user ~GagesMom2 from November 2nd, 2017
Background on ~GagesMom2's case
GetHuman: ~GagesMom2 - can you tell our other Ameriprise Financial customers when your case took place?
~GagesMom2: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Ameriprise Financial, and if so, how?
GetHuman: And which of these common Ameriprise Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~GagesMom2 a list of common Ameriprise Financial problems)
~GagesMom2: "Get financial advice" was why I was trying to call.
~GagesMom2's review of Ameriprise Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameriprise Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GagesMom2: Good luck. Thanks to outsourcing you will never get an American English-speaking rep at the corporate office. EVERYTHING is a * minute wait and you will be shuffled between several reps during any call. God help you if it is a "peak calling time". Average length of each call I have made has been about an hour. No, really. An hour. For anything.
GetHuman: Let's quantify your experience contacting Ameriprise Financial. On a scale of 1 to 5, how easy is it go get help on a Ameriprise Financial problem?
~GagesMom2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GagesMom2: I'd give them a one out of five on communication.
GetHuman: And what about Ameriprise Financial's ability to quickly and effectively address your problem?
~GagesMom2: For that I would say one out of five.
GetHuman: And finally- any advice for other Ameriprise Financial customers?
~GagesMom2: Call them early in the day or late. Don't forget any personal or account information you might need for Ameriprise Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GagesMom2 taken from his Ameriprise Financial customer service problem that occurred on October 28th, 2017.