Ameriprise Financial: they make it very hard to get to them talking s...
A Ameriprise Financial customer review by GetHuman user ~mr sam from November 13th, 2017
Background on ~mr sam's case
GetHuman: ~mr sam - can you tell our other Ameriprise Financial customers when your case took place?
~mr sam: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Ameriprise Financial, and if so, how?
GetHuman: And which of these common Ameriprise Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~mr sam a list of common Ameriprise Financial problems)
~mr sam: "Get financial advice" was why I was trying to call.
~mr sam's review of Ameriprise Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameriprise Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mr sam: they make it very hard to get to them talking so you get options other than what they r jamming down your throat
GetHuman: Let's quantify your experience contacting Ameriprise Financial. On a scale of 1 to 5, how easy is it go get help on a Ameriprise Financial problem?
~mr sam: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mr sam: I'd give them a one out of five on communication.
GetHuman: And what about Ameriprise Financial's ability to quickly and effectively address your problem?
~mr sam: For that I would say three out of five.
GetHuman: And finally- any advice for other Ameriprise Financial customers?
~mr sam: Call them early in the day or late. Don't forget any personal or account information you might need for Ameriprise Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mr sam taken from his Ameriprise Financial customer service problem that occurred on November 6th, 2017.