Ameriprise Financial: I called and got no response . . . just a recor...

A Ameriprise Financial customer review by GetHuman user ~LTD from November 21st, 2017

Background on ~LTD's case

GetHuman: ~LTD - can you tell our other Ameriprise Financial customers when your case took place?
~LTD: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Ameriprise Financial, and if so, how?
~LTD: I used the 888-356-1006 number I found for on the GetHuman Ameriprise Financial customer phone number page I was on: Ameriprise Financial Customer Service Phone Number
GetHuman: And which of these common Ameriprise Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~LTD a list of common Ameriprise Financial problems)
~LTD: "Get financial advice" was why I was trying to call.

~LTD's review of Ameriprise Financial customer service

GetHuman: So how would you sum up your experience for GetHuman's Ameriprise Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LTD: I called and got no response . . . just a recorded message. I am unable to access my account online to make a payment and when I call, I can't connect with a human being. Not the best customer service I've ever experienced.
GetHuman: Let's quantify your experience contacting Ameriprise Financial. On a scale of 1 to 5, how easy is it go get help on a Ameriprise Financial problem?
~LTD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LTD: I'd give them a four out of five on communication.
GetHuman: And what about Ameriprise Financial's ability to quickly and effectively address your problem?
~LTD: For that I would say three out of five.
GetHuman: And finally- any advice for other Ameriprise Financial customers?
~LTD: Call them early in the day or late. Don't forget any personal or account information you might need for Ameriprise Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LTD taken from his Ameriprise Financial customer service problem that occurred on November 12th, 2017.

Ameriprise Financial

1.00 of 5 stars | 15 reviews

~LTD's Ameriprise Financial Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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