Amtrak: Cannot get in touch with refund Department. Wh...

A Amtrak customer review by GetHuman user ~Ripped Off from November 12th, 2017

Background on ~Ripped Off's case

GetHuman: ~Ripped Off - can you tell our other Amtrak customers when your case took place?
~Ripped Off: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Ripped Off: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Ripped Off a list of common Amtrak problems)
~Ripped Off: "Refund" was why I was trying to call.

~Ripped Off's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ripped Off: Cannot get in touch with refund Department. When I finally reached agent they put me on queue for Refund Dept and that*s where it ended. Asking Refund Dept to call me is a farce. A recording says "sorry that we cannot reach you please call back"
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Ripped Off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ripped Off: I'd give them a four out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Ripped Off: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Ripped Off: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ripped Off taken from his Amtrak customer service problem that occurred on November 4th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~Ripped Off's Amtrak Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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