BN.com: Answer not correct after check with "supervisor...

A BN.com customer review by GetHuman user ~Marciamom from November 24th, 2017

Background on ~Marciamom's case

GetHuman: ~Marciamom - can you tell our other BN.com customers when your case took place?
~Marciamom: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to BN.com, and if so, how?
~Marciamom: I used the 800-843-2665 number I found for on the GetHuman BN.com customer phone number page I was on: BN.com Customer Service Phone Number
GetHuman: And which of these common BN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Marciamom a list of common BN.com problems)
~Marciamom: "Make a purchase" was why I was trying to call.

~Marciamom's review of BN.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marciamom: Answer not correct after check with "supervisor"........**While I was waiting getting "popups" saying "Chinese women will **** you if you speak English"!! NICE
GetHuman: Let's quantify your experience contacting BN.com. On a scale of 1 to 5, how easy is it go get help on a BN.com problem?
~Marciamom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marciamom: I'd give them a four out of five on communication.
GetHuman: And what about BN.com's ability to quickly and effectively address your problem?
~Marciamom: For that I would say one out of five.
GetHuman: And finally- any advice for other BN.com customers?
~Marciamom: Call them early in the day or late. Don't forget any personal or account information you might need for BN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marciamom taken from his BN.com customer service problem that occurred on November 20th, 2017.

BN.com

1.00 of 5 stars | 9 reviews

~Marciamom's BN.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BN.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BN.com in any way.

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