BN.com: Package was lost. First two reps lied to me an...
A BN.com customer review by GetHuman user ~ron from November 25th, 2017
Background on ~ron's case
GetHuman: ~ron - can you tell our other BN.com customers when your case took place?
~ron: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to BN.com, and if so, how?
GetHuman: And which of these common BN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ron a list of common BN.com problems)
~ron: "Warranty claim" was why I was trying to call.
~ron's review of BN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ron: Package was lost. First two reps lied to me and said they'd send another package. Third rep said they never do that. Fourth rep refused to help. I am going back to shopping at Amazon.
GetHuman: Let's quantify your experience contacting BN.com. On a scale of 1 to 5, how easy is it go get help on a BN.com problem?
~ron: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ron: I'd give them a three out of five on communication.
GetHuman: And what about BN.com's ability to quickly and effectively address your problem?
~ron: For that I would say four out of five.
GetHuman: And finally- any advice for other BN.com customers?
~ron: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ron taken from his BN.com customer service problem that occurred on November 17th, 2017.