BN.com: Got transferred from order to digital customer...

A BN.com customer review by GetHuman user ~sgwhitworth from November 18th, 2017

Background on ~sgwhitworth's case

GetHuman: ~sgwhitworth - can you tell our other BN.com customers when your case took place?
~sgwhitworth: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to BN.com, and if so, how?
~sgwhitworth: I used a phone number I found on the GetHuman BN.com customer service contact info page: Contact BN.com Customer Service
GetHuman: And which of these common BN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sgwhitworth a list of common BN.com problems)
~sgwhitworth: "Complaint" was why I was trying to call.

~sgwhitworth's review of BN.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sgwhitworth: Got transferred from order to digital customer service support. But overall, their responses to my questions are SLOW. I had to wait for their responses. Ridiculous!
GetHuman: Let's quantify your experience contacting BN.com. On a scale of 1 to 5, how easy is it go get help on a BN.com problem?
~sgwhitworth: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sgwhitworth: I'd give them a four out of five on communication.
GetHuman: And what about BN.com's ability to quickly and effectively address your problem?
~sgwhitworth: For that I would say one out of five.
GetHuman: And finally- any advice for other BN.com customers?
~sgwhitworth: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sgwhitworth taken from his BN.com customer service problem that occurred on November 15th, 2017.

BN.com

1.00 of 5 stars | 9 reviews

~sgwhitworth's BN.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BN.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BN.com in any way.

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