My initial contact Jason C, transferred me to s...

A customer review by GetHuman user ~HenniPenni from November 18th, 2017

Background on ~HenniPenni's case

GetHuman: ~HenniPenni - can you tell our other customers when your case took place?
~HenniPenni: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to, and if so, how?
~HenniPenni: I used the 800-843-2665 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~HenniPenni a list of common problems)
~HenniPenni: "Change order" was why I was trying to call.

~HenniPenni's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HenniPenni: My initial contact Jason C, transferred me to someone in Digital Support chat (Maan)who vener responded and the chat was terminated. When I tried to reconnect with Live Chat *x, I kep getting bounced out to "Continue your shopping" page.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~HenniPenni: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HenniPenni: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~HenniPenni: For that I would say three out of five.
GetHuman: And finally- any advice for other customers?
~HenniPenni: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HenniPenni taken from his customer service problem that occurred on November 12th, 2017.

1.00 of 5 stars | 9 reviews

~HenniPenni's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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