BN.com: My initial contact Jason C, transferred me to s...
A BN.com customer review by GetHuman user ~HenniPenni from November 18th, 2017
Background on ~HenniPenni's case
GetHuman: ~HenniPenni - can you tell our other BN.com customers when your case took place?
~HenniPenni: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to BN.com, and if so, how?
GetHuman: And which of these common BN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~HenniPenni a list of common BN.com problems)
~HenniPenni: "Change order" was why I was trying to call.
~HenniPenni's review of BN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HenniPenni: My initial contact Jason C, transferred me to someone in Digital Support chat (Maan)who vener responded and the chat was terminated. When I tried to reconnect with Live Chat *x, I kep getting bounced out to "Continue your shopping" page.
GetHuman: Let's quantify your experience contacting BN.com. On a scale of 1 to 5, how easy is it go get help on a BN.com problem?
~HenniPenni: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HenniPenni: I'd give them a two out of five on communication.
GetHuman: And what about BN.com's ability to quickly and effectively address your problem?
~HenniPenni: For that I would say three out of five.
GetHuman: And finally- any advice for other BN.com customers?
~HenniPenni: Call them early in the day or late. Don't forget any personal or account information you might need for BN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HenniPenni taken from his BN.com customer service problem that occurred on November 12th, 2017.