The first service person was difficult to under...

A customer review by GetHuman user ~Madeleine from November 19th, 2017

Background on ~Madeleine's case

GetHuman: ~Madeleine - can you tell our other customers when your case took place?
~Madeleine: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to, and if so, how?
~Madeleine: I used the 800-843-2665 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Madeleine a list of common problems)
~Madeleine: "Track order" was why I was trying to call.

~Madeleine's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Madeleine: The first service person was difficult to understand. She said that I would have to contact the seller who sent me the damaged book. I asked for her Superviser, Tangela. I explained that the book I had received was used and in very poor condition with torn pages and deep creases. She also said that I would need to e-mail the seller. I said that I didn't want a used book from another seller but a new book from BN. Thankfully, Tangela went to BN warehouse and found a new book to be shipped out to us. I am grateful that Tangela took the necessary time to sort out the mess. I gave the first person a * but Tangela a * because of her extra effort to find the book I wanted.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Madeleine: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Madeleine: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Madeleine: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~Madeleine: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Madeleine taken from his customer service problem that occurred on November 9th, 2017.

1.00 of 5 stars | 9 reviews

~Madeleine's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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