BN.com: Customer cannot complain directly.**I found the...

A BN.com customer review by GetHuman user GetHuman-138605 from November 17th, 2017

Background on GetHuman-138605's case

GetHuman: GetHuman-138605 - can you tell our other BN.com customers when your case took place?
GetHuman-138605: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to BN.com, and if so, how?
GetHuman-138605: I used the 800-843-2665 number I found for on the GetHuman BN.com customer phone number page I was on: BN.com Customer Service Phone Number
GetHuman: And which of these common BN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138605 a list of common BN.com problems)
GetHuman-138605: "Returns" was why I was trying to call.

GetHuman-138605's review of BN.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138605: Customer cannot complain directly.**I found the price at BN online to be $**.**. I chose to pick up at the local store, then when I arrived, the price was $**.**. That's why BN is failing. You act as if customers are stupid and do not realize you are ripping them off with bait and switch.
GetHuman: Let's quantify your experience contacting BN.com. On a scale of 1 to 5, how easy is it go get help on a BN.com problem?
GetHuman-138605: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138605: I'd give them a two out of five on communication.
GetHuman: And what about BN.com's ability to quickly and effectively address your problem?
GetHuman-138605: For that I would say three out of five.
GetHuman: And finally- any advice for other BN.com customers?
GetHuman-138605: Call them early in the day or late. Don't forget any personal or account information you might need for BN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138605 taken from his BN.com customer service problem that occurred on November 15th, 2017.

BN.com

1.00 of 5 stars | 9 reviews

GetHuman-138605's BN.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BN.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BN.com in any way.

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