Bob Evans Farms, Inc.: My mom, my ** year old son and I went for lunch...

A Bob Evans Farms, Inc. customer review by GetHuman user GetHuman-338931 from November 23rd, 2017

Background on GetHuman-338931's case

GetHuman: GetHuman-338931 - can you tell our other Bob Evans Farms, Inc. customers when your case took place?
GetHuman-338931: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Bob Evans Farms, Inc., and if so, how?
GetHuman-338931: I used a help page I found on the GetHuman Bob Evans Farms, Inc. customer service contact info page: Contact Bob Evans Farms, Inc. Customer Service
GetHuman: And which of these common Bob Evans Farms, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-338931 a list of common Bob Evans Farms, Inc. problems)
GetHuman-338931: "Make a reservation" was why I was trying to contact.

GetHuman-338931's review of Bob Evans Farms, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Bob Evans Farms, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-338931: My mom, my ** year old son and I went for lunch at Bob Evans on July **, ****. We were seated and given menus within * minutes. Not busy at all as far as there were only *-* tables of customers when we arrived. After given menus, we sat ** minutes and I walked up to tell the manager we needed a waitress. A waitress came and took our drink order, it took her ** minutes bringing drinks. She then took our food order but said she was going on her break and another waitress would get us. No rolls, no food, nothing ** minutes later. That waitress came back from break and we flagged her down- she apologized and went to look for our food. I told her we were just gonna get up and leave and finially here she came with food. We were starving so we didn't leave and gulped it down. Mom is elderly and was getting faint having just taken her mess before lunch and no food to eat made her worse. Manager never came over to apologize. No discount on food, nothing. They were not even busy. This thing happ
GetHuman: Let's quantify your experience contacting Bob Evans Farms, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bob Evans Farms, Inc. problem?
GetHuman-338931: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-338931: I'd give them a one out of five on communication.
GetHuman: And what about Bob Evans Farms, Inc.'s ability to quickly and effectively address your problem?
GetHuman-338931: For that I would say four out of five.
GetHuman: And finally- any advice for other Bob Evans Farms, Inc. customers?
GetHuman-338931: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bob Evans Farms, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-338931 taken from his Bob Evans Farms, Inc. customer service problem that occurred on November 19th, 2017.

Bob Evans Farms, Inc.

2.25 of 5 stars | 43 reviews

GetHuman-338931's Bob Evans Farms, Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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