Bob Evans Farms, Inc.: The last two times my wife and I have eaten at...

A Bob Evans Farms, Inc. customer review by GetHuman user ~Customer from November 24th, 2017

Background on ~Customer's case

GetHuman: ~Customer - can you tell our other Bob Evans Farms, Inc. customers when your case took place?
~Customer: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Bob Evans Farms, Inc., and if so, how?
~Customer: I used a help page I found on the GetHuman Bob Evans Farms, Inc. customer service contact info page: Contact Bob Evans Farms, Inc. Customer Service
GetHuman: And which of these common Bob Evans Farms, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer a list of common Bob Evans Farms, Inc. problems)
~Customer: "Complaint" was why I was trying to contact.

~Customer's review of Bob Evans Farms, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Bob Evans Farms, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer: The last two times my wife and I have eaten at Bob Evans we got server attitude. *First, a young man got mad because he snatched a plate without asking and I told him to put it back.*The the "Waitress who knows everything" overcharged us, then got mad, was hateful and blamed us for not telling her.*For the cost of breakfast ($** and nothing out of the ordinary) we deserve better.*Not going back. What a shame, another decent restaurant gone to the dogs.
GetHuman: Let's quantify your experience contacting Bob Evans Farms, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bob Evans Farms, Inc. problem?
~Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer: I'd give them a one out of five on communication.
GetHuman: And what about Bob Evans Farms, Inc.'s ability to quickly and effectively address your problem?
~Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Bob Evans Farms, Inc. customers?
~Customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bob Evans Farms, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer taken from his Bob Evans Farms, Inc. customer service problem that occurred on November 21st, 2017.

Bob Evans Farms, Inc.

2.25 of 5 stars | 43 reviews

~Customer's Bob Evans Farms, Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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